2. Types of information we collect
When you register to use our services, communicate with our customer service team, send us an email, or use our Site, you’re giving us information that we collect. That information may include your IP address, name, physical address, email address, phone number, credit card information, and other details like gender, date of birth, and other demographic information.
Sensitive information is personal information such as health information and information about racial or ethnic origin that is generally afforded a higher level of privacy protection.
When you use the Site, we store “cookies”, which are strings of code, on your computer. We use those cookies to collect information about when you visit the Site, your browser type and version, your operating system, and other similar information. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult to use the Site.
3. Use and Disclosure of your personal information
The main purposes, for which we collect, hold, use and disclose personal information is:
- To identify you and verify your identity;
- To communicate with you about our products and services;
- To provide our services to you, including: (i) facilitating your enrolment in a course of study; (ii) facilitating your access to online and offline education; (iii) obtaining payment for our services;
- For purposes required or authorised by or under law;
- To help us improve our services;
- For any other purposes that you have consented to.
Supplying your personal information is voluntary however, failing to do so may result in Neurological Networks being unable to process your enrolment into your selected course.
3.2 Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the services we offer, as well as other information. We may send this information by mail, email, social media, SMS, MMS and telephone.
3.3 Opting out
You can opt out of receiving these communications at any time by using the unsubscribe facility that we include in our commercial electronic messages (i.e. email or SMS) to opt out of receiving those messages.
4. To whom do we disclose your personal information?
We may disclose your personal information to any of the organisations that we deal with in the ordinary administration of our business for the purposes set out in section 4 above, including our contracted service providers, such as: (i) trainers and tutors; (ii) information technology service providers (including cloud services providers); (iii) marketing, communications and research agencies; (iv) printers and distributors of direct marketing material; (v) external business advisers (such as, auditors and lawyers); (vi) any person to whom we sell (or propose to sell) all or any part of our business or assets.
We may also disclose your personal information to third parties who offer goods and/or services that we believe you may be interested in for the purposes of those third parties directly marketing to you.
We may de-identify and aggregate the personal information of you and others for our own statistical purposes. Provided that it remains permanently de-identified, we may disclose that aggregated information to third parties or publish it for marketing or research purposes.
5. Cross border disclosure of personal information
We may transfer your personal information to an overseas jurisdiction. In doing so, we will endeavour to ensure that the recipient is located in a jurisdiction which has similar data protection laws, or similar data protection regime, to that which applies in Australia, pursuant to which you are able to take direct action to enforce your rights. In these circumstances, we will no longer be responsible for the handling of your information by the recipient.
For the avoidance of doubt, we reserve the right to outsource the handling of your personal information to a cloud storage provider located in an overseas jurisdiction.
6. Data quality and security
The steps we take to secure the personal information we hold include ICT security (such as encryption, firewalls, secure server environments, anti-virus software and login and password protection), secure office access, personnel security and training and workplace policies).
We process payments using EFTPOS and online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected.
While we strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk.
You can also help to protect the privacy of your personal information by maintaining the confidentiality of your Learning portal account (including your password), and by ensuring that you log out of your account on (learning portal) when you have finished using it. In addition, if you become aware of any security breach, please let us know as soon as possible.
7. How can you access and correct your personal information?
You can request access to the personal information that we hold about you and request corrections by contacting our Privacy Officer.
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer. Our Privacy Officer will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter.
9. Further information
Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details for privacy queries are set out below.
Email : firstname.lastname@example.org
10. Changes and additions to this Policy